Privacy Policy

1. Introduction

Fluxvec (“we”, “us”, or “our”) operates the website fluxvec.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services. We are committed to protecting your privacy in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable data protection regulations.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

2.1 Information You Provide

When you fill out a form on our Site, we may collect:

• Full name
• Email address
• Phone number (optional)
• Company name
• Message content or notes you provide
• Product interest and plan preferences

2.2 Automatically Collected Information

When you visit our Site, our hosting infrastructure may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website URL

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact requests
• Schedule and conduct product demonstrations
• Communicate with you about our products and services
• Improve our Site and services
• Comply with legal obligations under UAE law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Service Providers

We use the following third-party services to operate our Site. These providers may process your data on our behalf:

• Formspree — processes form submissions. When you submit a form on our Site, your data is transmitted to Formspree's servers for delivery to us. See Formspree's Privacy Policy.
• Microsoft Azure — hosts our Site. Server logs may include technical data about your visit. See Microsoft's Privacy Statement.

5. Data Retention

We retain personal information submitted through our forms for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact and demo request data is typically retained for up to 24 months after your last interaction with us, after which it is securely deleted.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure hosting infrastructure, and access controls limiting who can view your information.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw your consent to data processing
• Request restriction or cessation of processing
• Receive your data in a portable format

To exercise any of these rights, please contact us at privacy@fluxvec.com. We will respond to your request within 30 days.

8. International Data Transfers

Your data may be processed by third-party services located outside the UAE (including Formspree and Microsoft Azure). Where such transfers occur, we ensure appropriate safeguards are in place in compliance with the UAE PDPL.

9. Children's Privacy

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: privacy@fluxvec.com
• Website: fluxvec.com