Meta Platform Agents

AI agents on WhatsApp, Instagram, and Messenger — responding to your customers 24/7, in any language.

Your customers don't want to wait on hold or submit a ticket and hope for a reply. They want instant answers on the platforms they already use every day — WhatsApp, Instagram DMs, and Facebook Messenger. But staffing live agents across three platforms around the clock is prohibitively expensive.

Fluxvec deploys intelligent AI agents that operate across all three Meta platforms simultaneously, powered by a single unified backend. One AI brain handles conversations on WhatsApp, Instagram, and Messenger with consistent knowledge, tone, and capabilities — so your customers get the same excellent experience regardless of which platform they choose.

Our agents don't just follow scripts. They understand context, handle multi-turn conversations, support multiple languages out of the box, and know exactly when to escalate to a human agent. When escalation happens, the full conversation history is passed along so customers never have to repeat themselves.

The entire system connects via official Meta Business APIs with webhook-based real-time message delivery. You get a centralized analytics dashboard showing conversation volumes, resolution rates, average response times, and customer satisfaction scores across all platforms.

How It Works

WhatsApp BusinessAPI
Instagram DMsAPI
Facebook MessengerAPI
Fluxvec AI AgentAI
ReceiveUnderstandRespondEscalate
Instant RepliesAI
Appointment BookingSync
Order UpdatesAPI
Human HandoffUI
AnalyticsData
24/7 availabilityMulti-lingual support

Key Features

Unified Multi-Platform Backend

One AI backend powers WhatsApp, Instagram, and Messenger simultaneously. Update knowledge once, deploy everywhere.

Multi-Lingual Support

Agents detect and respond in the customer's language automatically. Supports 50+ languages out of the box.

Smart Human Escalation

AI detects sentiment shifts, complex requests, or VIP customers and routes to human agents with full conversation context.

Appointment & Booking Workflows

Customers can browse availability, book appointments, and receive confirmations — entirely within the chat.

Official Meta API Integration

Built on official WhatsApp Business, Instagram Messaging, and Messenger Platform APIs with full compliance.

Centralized Analytics Dashboard

Track conversation volumes, resolution rates, response times, and satisfaction scores across all platforms in one view.

Real-World Use Cases

E-Commerce: High-Volume Support

An e-commerce store handles 5,000+ WhatsApp inquiries daily with 90% resolution rate — without any human agents for first-line support.

Restaurant Chain: Automated Reservations

A restaurant chain books 200+ reservations per day through Instagram DMs automatically, reducing phone call volume by 60%.

Telecom: Billing Self-Service

A telecom provider reduced call center volume by 40% by deploying Messenger agents that handle billing queries, plan changes, and payment processing.

Contact Us

Have a question? Send us a message and we'll get back to you within 24 hours.