Turn thousands of customer reviews into actionable intelligence with AI-powered sentiment analysis, topic discovery, and competitive benchmarking.
Your customers are telling you exactly what they think — across Google Reviews, Trustpilot, app stores, surveys, and support tickets. But with hundreds or thousands of reviews streaming in, no human team can read, categorize, and act on all of them in real time.
Fluxvec's Customer Insight platform collects reviews from all your sources, runs AI-powered analysis to extract sentiment, topics, and trends, and delivers the results through interactive dashboards, automated alerts, and even a conversational chatbot that lets you 'ask your reviews' questions in plain English.
We don't just count stars. Our AI identifies 15-20 recurring themes automatically, tracks how sentiment shifts over time, detects emerging issues before they become crises, and benchmarks your performance against competitors — all without manual tagging or categorization.
Every insight is backed by the original review text so your team can drill down from a dashboard metric to the exact customer words that drove it. No black boxes, no unexplainable scores.
Interactive Streamlit dashboard showing overall sentiment, aspect-level scores, and trends over time with drill-down to individual reviews.
AI automatically identifies 15-20 recurring themes across all reviews — no manual tagging. Updated continuously as new reviews come in.
A conversational interface that lets you ask questions like 'What do customers say about our checkout process?' and get sourced answers from your review data.
Real-time monitoring for sudden sentiment drops, review spikes, or emerging negative topics — delivered via Slack, email, or Teams.
Compare your sentiment scores, topic strengths, and review volumes against up to 5 competitors with quarterly benchmark reports.
A hotel chain analyzed 50,000+ guest reviews to identify the top 15 improvement areas, leading to a 12-point NPS increase within 6 months.
A SaaS company used the 'Ask Your Reviews' chatbot to surface feature requests buried in 3 years of support tickets, directly informing their product roadmap.
A retail brand benchmarked sentiment scores against 5 competitors quarterly, discovering a pricing perception gap that led to a successful repositioning campaign.
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